Buyer Beware: Consumer Finance

The incessant chatter about financial industry legislation reveals more talk and less action. Opponents of financial reform stand to lose big bucks if the status quo is changed. Okay, so they have the right to free speech in the USA, but why would anyone of sound mind and independent means bother to listen to that tired old rant? If you are not working for the Big Four Banks that currently control monetary policy in America or any of its subsidiary arms or lobbyists, then logic should compel you to join the public campaign for financial reform.

For the sake of American economic security, the financial system needs to transition from anti-public to pro-public by ceasing to favor private interests over public concerns. What we need is a Ralph Nader of consumer financial products. (I nominate Elizabeth Warren, chairwoman of the TARP Oversight Committee and a staunch advocate of the new Consumer Financial Product Agency.) Ms. Warren’s activism aside, establishing an independent agency is vital for the health and welfare of consumer finance.

Back in the zippy American sports car hey day circa 1960s, the hot car of the decade was a jazzy little number called the General Motors Corvair. The car sold in record numbers allowing consumers to live out their American dreams of sexy convertibles and high speed travel. Yet the sports car’s poor safety record was hidden from the public and put unsuspecting drivers at risk. Enter Harvard educated lawyer Ralph Nader. The consumer superhero wrote an expose in 1965 entitled Unsafe at Any Speed detailing flagrant safety issues like unstable driver control, spinouts and rollovers.

While the report damaged sales for GM’s wundercar, it conceivably saved lives. Perhaps the most important advance from Nader%u2019s activism was the establishment of the National Traffic and Motor Vehicle Safety Act in 1966 which transferred the onus of quality and safety from consumers to manufacturer.

The Act effectively changed centuries of English common law based on Caveat Emptor i.e. Buyer Beware. Caveat Emptor declares that if a seller withholds information in a transaction, it does not constitute fraud. The rule declares that buyers are responsible for their own due diligence. Nader’s law changed that perception in a dramatic way.

The concept of consumer protection was so foreign at the time of Nader’s activism that corporate executives such as W.R Murphy, the president of Campbell Soup, claimed that consumer advocacy was “a fad” that would disappear in six months. Nader was considered such a threat to the bottom line that he was harassed, coerced, and investigated by automakers. Rather than spend their money on building safer vehicles, top brass spent pots of gold trying to discredit Nader’s character including unsuccessful attempts to get him to solicit prostitutes. His passionate defense of the public welfare posed a genuine challenge to the profit and loss statements of the Big Three.

A New Day

The result of the changes in the auto industry literally shifted the way we think as a culture. The Lemon Laws that Nader’s work inspired made it illegal to defraud car customers by withholding information. It reinforced the view that sellers were responsible for product quality. CARFAX disclosure (used car history) and the recent Toyota recall are direct results of the changes in law established four decades ago.

The cultural support for consumer rights that escalated in the 1960s inspired drug and food testing, air and water pollution control, aviation, trading and commerce laws, and the environmental movement. We accept it as normal to regulate products for quality on the open market.

In 2010, we would not consider Nader’s consumer advocacy radical in any sense of the word. It represents the status quo. Standard operating procedure in 21st century America guarantees public safety comes before private profits in the airline, food, pharmaceutical, medical and education industries. We created complex government departments like the Food and Drug Administration (FDA) whose sole job it is to protect your daily quality of life.

Yet somehow one enormously important area of society we have failed to adequately supervise is the financial industry. In the quest to preserve the sanctity of “free markets,” we continue to follow a buyer beware philosophy in finance. No where else in society do we sacrifice consumer rights to private interests except in the areas of banking, credit, lending, and mortgages.

Common myth dictates you should do your homework before you sign a mortgage document. If you don’t know that you are signing your own financial death warrant, well…tough luck. You shouldn’t be playing with the big boys.

Yet America is made up of ordinary folks like you and me. We should not be dodging financial suicide bullets to buy a home, preserve our savings or safeguard our futures. That is the job of the Securities and Exchange Commission (SEC), the Commodities Futures Trading Commission (CFTC), Office of Comptroller of the Currency (OCC), and the Office of Thrift Supervision (OTS).

Unlike the FDA and similar government agencies, the banking regulatory agencies OTC and OCC are not funded by the U.S government. Instead these “federal agencies” derive their income directly from the institutions they monitor. (That would be like the FDA getting paid by pharmaceutical companies to approve medicines.) One of the unfortunate blunders of the subprime years was that competition for market share was so fierce, it drove the two regulators to focus on profits rather than quality control of mortgage lending.

The financial industry regulators, SEC and CFTC are funded by the government; yet their offices are stacked with so many industry executives they have become a revolving door for conflicting interests.

“Private” rating agencies like Moody’s, Fitch, and Standard & Poor’s, sell ratings to securities firms that ultimately affect the health and welfare of the entire financial system. An inherent conflict lies in the basic compensation structure of these private companies. They are paid to rate client holdings. The subprime crisis revealed these “trusted” agencies sublimated standards to attract revenues. Despite this fact these agencies remain unregulated today.

The remarkable conundrum is that what is viewed as “reasonable” in finance would not be acceptable in any other area of society. For example, we don’t we allow Ecoli-tainted spinach on our supermarket shelves. Why? Because it is dangerous to our health. Vioxx was recalled when a connection to heart failure was discovered, because it endangered people’s lives. Who is held responsible when a drug is sold on the market? Certainly, not the patient. The presumption of society is that the patient relies on the expertise of doctors and pharmaceutical companies to prescribe the best medicine.

Yet in mortgage lending, an ordinary layperson is supposed to understand the 100 pages of legal and financial documents representing his or her family’s soon-to-be shelter. Do you sign a document forgoing your legal rights to product quality when you receive a doctor’s prescription? The legal system reflects that consumers are protected in medical matters.

Neither is the average homebuyer an expert in finance or loan products. They are relying on the mortgage broker or lender not to swindle them, but to advise them. Lenders and brokers are the experts. They should be held personally liable for withholding information or irresponsible counsel- just like a medical professional. After all, your financial health is at stake.

For example, lethal financial instruments like NegAm mortgages (zero down, low interest teaser rate balloon loan) or NINJA loans (no income, no job, no assets) were marketed to people deliberately without regard to their personal welfare or the economy as a whole. These dangerous financial products led to a defaulting mortgage epidemic that we continue to suffer from three years later. They should be outlawed under Lemon Loan Laws or pulled from the banking shelves like Vioxx.

And as the laws of finance stand, who is responsible? Not the “experts” who hawked products they knew were deadly. But the lay public who were tricked by smooth talking, profit seeking mortgage “professionals” who would sell you anything in order to build a castle in Palm Beach.

A brilliant Madoff-Ponzi-like scheme without any legal protection or recourse for unsuspecting victims. The homebuying public were like lambs to the slaughter. They didn’t know what hit them until the housing market bubble created by unethical lenders and investment banks burst. Unlike Madoff, however, your mortgage broker or lender may have ruined your financial health, but he won’t go to jail.

Why? Because there is no adequate law protecting consumers from financial industry predators. Isn’t it time we created one?

 

Monika Mitchell is the Executive Director and Editor-in-chief of Good Business International, Inc. (GoodB). She writes regularly for the Good-B Blog.

CSR Minute: Global Banking Alliance for Women; Green Mountain Coffee Roasters’ Dilemma

Corporate Social Responsibility News: Global Banking Alliance for Women; Green Mountain Coffee Roasters’ Dilemma

CSR Minute: Doral Bank’s CSR Makeover; Fresh Harvest’s Wing of Nature Brand

Corporate Social Responsibility News: Doral Bank’s CSR Makeover; Fresh Harvest Launches Wings of Nature Brand in Cleveland

CSR Minute Special Report: First Climate, a Company Profile

CSR Minute Special Report: First Climate, a Company Profile

Fidelity® Charitable Gift Fund and VolunteerMatch Form Alliance and Release Landmark Study on Volunteering

(3BLMedia/theCSRfeed) December 3, 2009 – Americans who volunteer their time and skills to nonprofit organizations donate an average of 10 times more money to charity than people who don’t volunteer, according to a comprehensive national study on volunteering released today by the Fidelity® Charitable Gift Fund (“Gift Fund”) and VolunteerMatch.

The study found many Americans have a strong commitment to community service, with 43% volunteering in the last 12 months. More than a quarter (28%) of Americans, however, has never volunteered.

The study marks the start of an association between the two organizations. The Gift Fund is the third largest public charity3 in the United States and VolunteerMatch is a national nonprofit organization and the Web’s most popular volunteer resource4. Under a new initiative launching today, visitors to the Gift Fund’s website, www.CharitableGift.org, can now search VolunteerMatch’s award-winning network to discover volunteer opportunities with 73,000 participating organizations nationwide. The Gift Fund is the first national donor advised fund to have such an association with VolunteerMatch.

“This is exciting data that reveals a tremendous opportunity to tap the American spirit of volunteering and giving,” said Sarah C. Libbey, president of the Gift Fund. “Most Americans are motivated to volunteer to support a cause they care about. Yet, three in ten can’t find an organization that matches their interest. Together with VolunteerMatch, we’re offering a solution.”

“We always knew that volunteers pour their heart into making a difference, and now we know they put their money there too,” said Greg Baldwin, president, VolunteerMatch. “We’re proud to be working with Fidelity Charitable Gift Fund to help people put their time and treasure to good use.”

The volunteer study, conducted Oct. 21-25, 2009, looked at the community-service commitments and perceptions of more than 1,000 Americans nationwide. It reveals some key insights.

Volunteers Donate Significantly More Money to Charities than Non-Volunteers

The study found that the average amount of money donated to nonprofits by Americans who have volunteered in the past 12 months is $2,593 annually, more than 10 times the average $230 donated by Americans who have never had a volunteering experience.

Two-thirds (67%) of Americans who have volunteered in the past 12 months say they generally make their financial donations to the same organizations where they volunteer. And, those same active volunteers say they are more likely to increase their charitable donations in 2010 when compared to people who have never volunteered (32% of volunteers compared with 26% of non-volunteers).

Most Americans Have Volunteered

The study showed that 72% of adult Americans (18 years old and older) have volunteered at some point in their lives, and 43% are currently volunteering or have within the past 12 months. More than a quarter (28%) has never volunteered.

Many Barriers to Volunteering

The top reasons cited by Americans for not volunteering, the study found, were lack of time (46%), lack of interest in volunteering (32%), pressure from organizations to give more time than people want to give (32%), and the inability of Americans to find the right organization to match their interests (30%).

The Gift Fund study also found that six in 10 (60%) Americans say that charities have become too much of a big business and nearly as many (56%) believe that many charities have disorganized management. These attitudes are especially prevalent among people 55 years old and older.

“There’s a tremendous opportunity for nonprofits to build greater awareness and understanding of how they manage their organizations by sharing insights into their funding structure, project management and volunteer coordination practices,” said Libbey. “Transparency through open and frequent communication with current and prospective donors should always remain a priority.”

More than a third (38%) of those surveyed say they want to see immediate results when they volunteer, while 44% indicate that if an organization cannot take advantage of their specific skills, they will likely volunteer elsewhere.

Changing Attitudes Toward Volunteering

Almost half (47%) of those surveyed say volunteers today are more motivated by what they get from the experience than by what they can do for others. Half (51%) are more likely to volunteer for an organization that has other volunteers in their age group. This attitude is especially prevalent among those under 35 years old (59%). Adults under 35 are more likely to volunteer in order to network professionally (33%) than adults 55 years old and older (14%).

Regardless of the motivation, the act of volunteering remains valued. Six in 10 (63%) Americans cite a renewed sense of the value and importance of community service within their network of friends and family. The study found that two-thirds (66%) believe “true philanthropy” includes the giving of both time and money, with one-fifth (19%) saying that every American should be required to give a certain percentage of both each year to nonprofits. When asked if volunteers should be provided an incentive, such as a gift card, to give of their time, the vast majority (84%) disagreed, believing there should be no incentive or reward attached to volunteering.

Top Reasons to Volunteer Include Supporting a Cause, Setting Family Example

Seven in 10 (72%) say supporting a cause they care about is among their top reasons to volunteer. Other top reasons include: because it’s the right thing to do (69%), to fill an unmet need in the community (54%) and to set an example for family and children (53%).

Almost one-third (31%) of the respondents say they are more likely to volunteer time given the recent economic downturn. Among those who volunteer, almost half (49%) do it monthly or more frequently. Nearly one-third (31%) volunteer a few times a year.

The mission and work of an organization is a big factor in whether people choose to support it (61%), as is the fact that an organization is serving local community needs (59%). Roughly half say the reputation of an organization and being able to use a specific set of skills are also key influencers on whether they volunteer.

Volunteering Habits Vary By Education, Age and Gender

Volunteering rates increase with education. Six in 10 (61%) Americans with post-graduate degrees volunteered this year, compared with 56% with college degrees and 36% with high school degrees. Middle-aged adults aged 35 to 54 years old are more likely to have volunteered this year (54%) than those younger (33%) or older (38%). Women are more likely than men to volunteer monthly or more often (54% for women vs. 43% for men).

Donations in 2010

While most people surveyed don’t plan to increase their charitable donations in 2010, nearly three in 10 (29%) do. Of those who expect to increase their donations, one in four (23%) plan to increase them by less than 5%, four in 10 (43%) by 5% to 10%, and 15% by more than 20%. Almost half (45%) of those who plan to increase their charitable donations say it’s because they’ve seen the good that donations can do.

The Methodology

Data for the Gift Fund’s survey was collected via telephone by Harris Interactive from Oct. 21 to Oct. 25, 2009. It included 1,005 respondents at least 18 years old.

About Fidelity® Charitable Gift Fund

The Fidelity® Charitable Gift Fund was established by Fidelity Investments® in 1991. The purpose of the Gift Fund is to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. As of Sept. 30, 2009, more than 56,000 donors had recommended grants totaling more than $9.5 billion to over 130,000 nonprofit organizations nationwide since the Gift Fund’s inception.

About VolunteerMatch

VolunteerMatch is a national nonprofit dedicated to strengthening communities by helping good people and good causes to connect. Its award-winning online service, www.VolunteerMatch.org, makes it easy to find a way to make a difference by location, expertise, or availability. VolunteerMatch provides many of the nation’s most recognized businesses, campuses and organizations with Web-based solutions to facilitate and track volunteer engagement at local and national levels. As the #1 ranking for “volunteer” on Google and Yahoo!, the VolunteerMatch network regularly welcomes more than 180,000 visitors each week and has become the preferred volunteer recruiting service for tens of thousands of participating nonprofits across the country.

Harris Interactive is not affiliated with the Fidelity® Charitable Gift Fund.

The Fidelity® Charitable Gift Fund is an independent public charity with a donor-advised fund program. Various Fidelity companies provide investment management and administrative services to the Gift Fund. The Charitable Gift Fund logo is a service mark of the Trustees of the Fidelity Investments® Charitable Gift Fund. Fidelity and Fidelity Investments are registered service marks of FMR LLC, used by the Gift Fund under license.

1 Survey conducted via telephone by Harris Interactive from Oct. 21 to 25, 2009. It included 1,005 respondents at least 18 years old.

2 Volunteers are defined as those who volunteer currently or have volunteered within the last 12 months.

3 The Philanthropy 400, The Chronicle of Philanthropy, October 2009 (based on contributions from individuals, foundations and corporations)

4 According to data from Google, MSN and Yahoo! as of October 2009.

CSR Minute: 12/3/09 – LG’s New CSR-Driven Lab; Bank of Philippine Islands + World Bank’s Energy Project

CSR Minute: LG Electronic’s New CSR-Driven Lab; Bank of the Philippine Islands + World Bank’s Sustainable Energy Finance Project

CSR Special Report: BSR Conference—Citi’s Sandy Fernandez

Sandy Fernandez, Relationship Manager, Global Community Relations, Citi, at the Business for Social Responsibility Conference, San Francisco, October 21-23

CSR Minute: October 5, 2009 : Philips’ LED Bulb + Dep’t of Energy’s $10M Prize; Topaz’s CSR AWARD from Chamber Ireland; ACORE’s Forum

Corporate Social Responsible News: Philips’ LED Bulb + Dep’t of Energy’s $10M Prize; Topaz’s CSR AWARD from Chamber Ireland President’s Award; ACORE’s Finance Forum

Goldman Sachs at CGI: Investing in Women for the “Highest ROI”

That’s what Lloyd C. Blankfein, Chairman and CEO, Goldman Sachs told us today. That providing business and management education to women in developing and emerging economies meets a “great need” for “enormous [investment] returns” and provides a “wide open area for us [GS] to go.” He says that the firm’s goal of helping 10,000 women is just the beginning.

GS’s CSR investment in 10,000 women has the key ingredients for a successful CSR program: alignment with company goals and objectives; research and metrics to demonstrate need and progress; partnerships and alliances; employee engagement; and leadership from the CEO.

I have spent 16 hours at CGI, more than half of them interviewing C-suite corporate executives, always asking them, “How is your corporate social responsibility (CSR) initiative in the interest of shareholders, and how does your board of directors feel about it?” In my posts from CGI, I will share their perspectives on this matter.

For continuation, go to http://3bl.me/ydv84z
via 3blmedia.com

Posted via web from 3BL Media’s Posterous

Shareholder Communications Forum to be Streamed Live … All of the Sessions, None of the Travel!

Insight Forums, LLC today announced that it is providing a video stream of its Shareholder Communications Symposium to public company and fund firm executives who cannot attend in person. The event is being held October 6 and 7 at the Hyatt Regency O’Hare in Chicago, and streams of all sessions on both days are being made available. Registration for online participation for both days and access to session recordings after the event is just $175 and may be secured at http://www.insightforums.com/?sub=394.

The Shareholder Communications Symposium is an exclusive forum dedicated to helping governance, shareholder communications and investor relations professionals balance cost and service, and gain additional benefits in the form of environmental stewardship and improved brand equity. Sessions include coverage of such issues as Notice & Access, Summary Prospectus, Virtual Shareholder Meetings, Retail Proxy Voting, Social Media for Public Companies, Plain Language and Sustainability; for details, see either the event Web site at www.insightforums.com/scs2009.php or an interactive “Zmag” description at http://viewer.zmags.com/publication/0619a12d#/0619a12d/5. Symposium exhibits are co-located with those of the Document Strategy Forum.

“We know that schedules and travel budgets are tighter than ever, and streaming seemed the obvious and immediate answer,” said Steve Weissman, Program Director and Senior Analyst at Insight Forums. “While it doesn’t substitute for the in-person networking and collaboration the on-site attendees will enjoy, it does open the door to people who otherwise would miss it completely.”

Posted via web from 3BL Media’s Posterous

Follow

Get every new post delivered to your Inbox.